AIS Troubleshooting Guide

Supported operating systems and browsers

AIS is certified for the following:

Clear Browser Cache

Most problems are caused when your internet browser is caching an expired version of my.uchicago.edu. Based on the browser that you are using, please click on the link below for instructions to clear your browser cache and cookies. Please clear your cache for all time, not just the past hour.

Chrome
Firefox
Microsoft Edge
Safari

Update Bookmarked Links

If you have a link bookmarked for my.UChicago/AIS, please remove your current bookmark and set up a new one in its place by first navigating to my.uchicago.edu. Saved bookmarks can create access issues. It is recommended that you clear your cache (for all time, not just the past hour) prior to bookmarking the new link.

Logging in through public class search page

If you are navigating to the public class search page and then attempting to login from that page, you will not have full access to information in the portal. The public class search associates a “guest token” to your log-in credentials which will limit your access. You will need to log-in through my.uchicago.edu and click on the Class Search link from within the portal.

Private/Incognito Browsing

Based on the browser that you are using, please click on the link below for instructions to enable private browsing.

Chrome
Firefox
Microsoft Edge
Safari